Report the fault
Provide the terminal details and a clear description of the problem.
Repair and replacement
A clear process when a terminal fails.
Learn how replacement, return deadlines, assessment and repair costs work for a defective payment terminal.
Replacement and return
When a replacement is supplied, return the defective or old terminal within two weeks.
Repair costs
Actual repair and parts costs are charged separately when they are not covered by an applicable arrangement.